Please note: If you already have a private Swisscom login, use it to manage your NATEL® go subscription. Please do not create a login with the same name and different address.
Employees in a normal employment or training relationship with no notice given are authorised to use a NATEL® go subscription. For further information on usage permissions, please ask your employer.
Essentially, there are different voice and data subscriptions, which can be found on the Swisscom website. Your choice of NATEL® go subscription is set by your employer and communicated to you.
Every subscription has a minimum period of three months. In this period, there is a fee of CHF 300 to switch to a cheaper subscription and CHF 500 to terminate the subscription. After the three month period, the subscription can be swapped to a cheaper one or terminated without additional costs.
In this case, the contracting partner for the offer is your employer, it cannot be integrated into a Swisscom bundle. Taking over the private telephone number has to dissolve the previous bundles.
In this case, the contracting partner for the offer is your employer, there is no discount on NATEL® go for Swisscom private customers.
Consult your internal contact to get access to the online shop. You will then receive an Access Code by email for the Online Shop. You can order your subscription in the Online Shop.
At the end of the minimum contract term of a Swisscom private subscription, you can switch to a NATEL® go subscription without incurring fees. Prior to this, there are termination fees in line with the Swisscom private subscription contract.
Yes. This requires an authorisation form to be completed and signed. This form can be found in the online shop under step 4 “Telephone number options”.
You will have to check with your provider if there are any costs involved for the porting.
The right of use lapses on termination of the employment contract. You are responsible for termination or conversion of your NATEL® go subscription into a private subscription.
When the contract is concluded, the number is assigned to your employer. If you leave the company, you have the option of moving the number to a different contract.
If you have saved your subscription in the Swisscom Customer Center, you can get the number transferred on line (in the menu under “Business” and find the relevant subscription under “Transfer number”)
No, you need to switch to a Swisscom private subscription first, so that you are registered as the owner rather than your employer. Once you have complied with the standard 60-day notice period, you can request porting to a new provider.
The payment of the NATEL® go subscription varies between companies. Consult your employer.
Various payment options are available: Using a paying-in slip, direct transfer, Debit Direct (post office direct debit) and e-billing.
For payment via direct debit, please complete the form, which you can request by calling 0800 724 004, and send it to your bank.
You can find information about setting up e-billing through your e-banking system. In the e-banking system, e-billing is suggested as a method of paying the first invoice. Then follow the instructions.
To change your payment method, contact our Service Desk (0800 724 004).
If you are paying for the monthly subscription costs privately, you can access your invoices in the Customer Center at any time. This is providing you have registered your mobile number in the Customer Center.
You can change your billing address in the customer centre. Under My Data > Relocation & addresses you will find all your saved billing address.
The Access Code gives you access to the online shop, where you can order a device.
You can find the choice of devices in the online shop.
If the product ordered is in stock, the delivery time is 2-4 working days.
The selection of devices in the online shop is set by your employer. If you wish to order a specific device, please ask your employer.
Yes, once you have selected a device in the online shop, you can select “Collect from a Swisscom Shop” as the delivery option. You can then see which Swisscom Shops still have the device in stock. You can reserve the device and collect it on the same day.
You can get the device repaired in a Swisscom Shop.
You can administer your subscription in the Swisscom Customer Center. To do this, you need to log in with your private login and enter your number under “Add product > Business products: Register new business mobile”. You will then receive a code via SMS, and you need to enter this.
Go to the Swisscom Customer Center, click on “Setup Swisscom login” and follow the steps. If you have any questions, our Service Desk will be happy to help.
The Swisscom Customer Center allows you to manage your SIM card, subscription, invoices and costs independently at any time.
Use the DaaS (Device as a Service) and/or EMM (Enterprise Mobility Management) to manage your device in the Customer Center.
Our dedicated Service Desk Team is available around the clock on 0800 724 004.
Please telephone our Service Desk team to change your subscription.
Do you need support on purchasing a device? Would you like to adjust your subscription? We’d be glad to help.
The employees receive advice and support for SIMs and mobile devices.
Do you need support or have a specific question? Call our hotline.
Manage your preferences and settings direct in your Customer Center.